Refund policy

Returns & Refund Policy

Aurie Skincare, LLC
Effective Date: 3-7-2026

At Aurie Skincare, LLC, each product is handcrafted in small batches using carefully selected natural ingredients. Due to the hygienic nature of skincare products, we maintain a strict return and refund policy to ensure product safety and integrity.

All Sales Final on Opened Products

For health, safety, and contamination reasons:

We do not accept returns or offer refunds on any opened or used products.

This policy is in place because skincare products cannot be safely resold once opened.

Returns on Unopened Products

We accept returns only under the following conditions:

  • The product is unused, unopened, and in original packaging

  • The return request is made within 14 days of delivery

  • The item is received back in resellable condition

Customers are responsible for return shipping costs unless the return is due to our error.

Once the return is received and inspected, an approved refund will be issued to the original payment method.

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged

  • Defective

  • Or incorrect

You must contact us within 5 days of delivery.

To request a replacement or refund:

Email: hello@aurieskincare.com
Include:

  • Your order number

  • A photo of the issue

  • A brief description

If approved, we will:

  • Send a replacement, or

  • Issue a refund at our discretion

Shipping Costs

  • Original shipping costs are non-refundable

  • Return shipping is the customer’s responsibility unless the error was on our end

Lost or Stolen Packages

Aurie Skincare, LLC is not responsible for:

  • Packages marked as delivered by the carrier

  • Lost or stolen shipments after delivery

If an issue occurs, we recommend contacting the shipping carrier directly.

Natural Product Disclaimer

Aurie products are made with natural oils and butters and do not contain synthetic stabilizers.

As a result:

  • Texture and firmness may vary with temperature

  • Products may soften in warm environments or firm up in cooler temperatures

These changes are normal and do not affect product performance or quality.

Returns or refunds will not be issued for natural texture changes caused by temperature.

Order Cancellations

Orders may only be canceled if they have not yet shipped.

Once an order has shipped, it is subject to this return policy.

Refund Processing Time

Approved refunds will be issued to the original payment method within:

5–10 business days

Processing time may vary depending on your financial institution.

Contact Information

For return or refund requests, please contact:

Aurie Skincare, LLC
Email: hello@aurieskincare.com
Location: Snohomish, Washington, USA

425-977-3795